galaxybet Casino & Sportsbook Data Care

This page describes what we collect when you use galaxybet and how we keep that data protected throughout your account lifecycle. We gather personal information during signup — email, phone, identity documents for verification — and transaction data during play — deposits, withdrawals, game history, and payment method details. We store all data in encrypted form and do not share it with third parties except where required by law, payment processors, or compliance authorities.

Our privacy commitments center on transparency and security. We explain upfront what data we need, why we need it, how long we keep it, and what rights you have to access or delete your information. We comply with data-protection laws applicable in jurisdictions where galaxybet operates and provide clear contact channels if you have questions about your data.

This policy applies to all account holders and website visitors on galaxybet. If you disagree with our data practices, you can request account closure and data deletion through our Help Center.

What Data We Collect on galaxybet

Account registration and identity verification

When you create a galaxybet account, we collect your email address, phone number, full name, date of birth, and national identification number. We request a copy of your national ID card, passport, or driving licence to verify your identity. This Know Your Customer (KYC) process is required by law in most jurisdictions where we operate and helps us prevent fraud and money laundering.

We store these documents securely and retain them for the duration of your account plus a compliance period after closure. If you request account deletion, we erase personal data subject to legal retention obligations. Our verification team processes documents confidentially — only authorized staff members access this information.

Payment and transaction data

We collect banking details when you set up a deposit or withdrawal method. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmations and account identifiers from these providers. If you transfer funds directly via mobile banking, local payment, online payment, or e-wallet, we store your bank account number and the institution name.

We do not store your full card numbers or direct-debit credentials — payment processors handle this data separately under their own security protocols. We retain transaction logs for a minimum of five years for tax and regulatory compliance purposes. Account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same data-retention timeline.

Game play and account activity data

We record your game play on galaxybet — which tables you join, how long you play, your bets, and your session outcomes. We also log login times, IP addresses, device information, and browser type. This data helps us detect suspicious activity, investigate disputes, and improve our service quality.

We retain game-play logs for a standard period (typically 12–24 months) after the session ends, or longer if a dispute is open. If you request a session review, we pull the relevant game recording and transaction log to resolve your enquiry. These logs are stored in our secure data centres and accessed only by authorized staff during investigations or account support.

Cookies and browser tracking

Our galaxybet website uses cookies to remember your login state, language preference, and recent game selections. These cookies are stored on your device and expire after a set period. We also use analytics cookies to track page traffic and user behaviour so we can improve our site design and identify technical issues.

You can disable cookies in your browser settings, but this may limit galaxybet functionality — for example, you may be logged out more frequently. We do not use cookies to track your activity outside our platform. Third-party advertisers do not place tracking cookies on our site.

Your Data Rights and Our Commitments

Access and correction on galaxybet

You have the right to request a copy of all personal data we hold about you. Contact our support team through the Help Center on galaxybet and specify "Data Access Request" in your message. We will compile your data and send it to you within 10–15 business days. If you find inaccurate information — for example, a misspelled name or incorrect phone number — you can request correction. We will update your account and notify you of the change.

Data deletion and account closure

If you wish to close your galaxybet account and delete your data, contact our support team with a closure request. We will close your account immediately and schedule deletion of personal data. However, we retain transaction records for a compliance period (typically 5–7 years) as required by financial-services law. We will not retain game-play history or marketing data once this compliance period expires.

Data location and security

Our servers may sit outside your jurisdiction — typically in data centres in Southeast Asia or Europe. By using galaxybet, you consent to data processing and storage in these locations. We encrypt all data in transit (using HTTPS) and at rest (using AES-256 encryption). We conduct regular security audits and maintain access controls so that only authorized staff can view sensitive information.

Changes to this privacy policy

We may update this privacy policy if our data practices change or if new legal requirements apply. We will notify you of material changes by email or through a notice on the galaxybet homepage. Continued use of your account after notification constitutes acceptance of the updated policy. If you do not agree with the changes, you can request account closure.

Contact us about your data

If you have questions about how we handle your data, contact our support team through the Help Center on galaxybet. For data access requests, deletion requests, or privacy complaints, specify your request type clearly and provide your account ID. We aim to respond to all data-related enquiries within 10 business days.

Our commitment to data protection reflects our dedication to responsible platform operation. We take your privacy seriously and maintain transparent policies about how we use your information. By using galaxybet, you trust us to keep your data secure and handle it ethically — we take that responsibility seriously.

For urgent privacy concerns or if you believe your data has been mishandled, contact our compliance team directly through the Help Center and mark your message as "Privacy Escalation". We treat all escalations with priority and investigate thoroughly.